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From verified heating companies in your region.
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Send request – receive a CHF 10 voucher

Your heating technician – free quote in just 2 minutes!

What kind of heating work are you planning?

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This is how it works!

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Answer a few short questions about your heating project. Takes less than 2 minutes!

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Receive free offers from verified heating companies in your area.

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Compare prices & reviews and choose the offer that best suits your needs.

Why us?

Free heating quotes

Your request is completely free. Request your heating quotes now – non-binding and with no hidden costs.

Non-binding offers

You decide whether and which offer to accept – with no obligation.

Only verified heating companies

We work exclusively with carefully selected heating professionals from your region.

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Receive multiple quotes and conveniently find the right offer for your project.

Your data is 100% secure with us.

Your data is only forwarded to the relevant quote providers and then deleted.

Why compare heating quotes?

Choosing the right heating company can make all the difference in price, quality, and energy efficiency.
With our service, you’ll find not only the best price, but also the right specialist for your needs.

When you compare multiple heating companies:

  • Save money by getting the best price-performance ratio for your heating work
  • You gain transparency on services, prices and terms from the providers.
  • Avoid surprises by comparing offers and services side by side
  • Ensure quality by working with experienced heating technicians from your area

With our service, you can quickly and easily receive up to 3 free heating quotes and choose the provider that best fits your needs – of course, non-binding and with no hidden costs.

Still have questions?

Getting a heating quote from us is 100% free and without obligation. You can compare offers without committing to a booking – completely risk-free and transparent.

Prices and services vary by company. Comparing helps you find the best price-performance ratio and the company that fits your project.

Usually within 24–48 hours after submitting your request, you’ll receive your first offers from verified companies in your area – fast, simple, and efficient.

No, our service is completely non-binding. You decide whether to accept an offer – no risk, no obligation.

To receive the most suitable quotes, specify the type of heating (e.g. new build/renovation), space requirements, desired installation, and special requests.

Get your heating quotes now

So funktioniert dein CHF 10.– Gutschein

Nachdem du eine Offerte angefordert, den Auftrag vergeben und den Dienstleister auf unserer Plattform bewertet hast, erhältst du von uns einen Gutschein im Wert von 10 Franken. Du kannst aus verschiedenen beliebten Partnern auswählen, zum Beispiel Migros, Coop oder MediaMarkt.

Danach senden wir dir deinen persönlichen Couponcode per E-Mail, den du bei einem der genannten Partner einlösen kannst.

Privacy Policy

Last updated: 27.06.2025

We place great importance on ensuring transparency in how we handle personal data. This privacy policy provides information on what personal data we collect, for what purposes, and with whom we share it. To maintain a high level of transparency, this privacy policy is reviewed and updated regularly.

1. Services We Use

  • Google Ads
  • Google Ads Conversion
  • Tracking
  • Linkedin Ads
  • Meta Ads
  • Microsoft Advertising
  • TikTok Pixel
  • Google Analytics
  • Google Tag Manager
  • Google My Business
  • YouTube
  • Complianz
  • WordPress

2. Contact Information

Galaxis Group GmbH
Rufacherstrasse 30
4055 Basel
Switzerland

info@offertenschweiz.ch

3. General Principles

3.1. What data do we collect from you and from whom do we receive it?

Primarily, we process personal data that you provide to us or that we collect during the operation of our website. In some cases, we may also receive personal data about you from third parties. These may include the following categories:

  • Personal details (name, address, date of birth, etc.);
  • Contact details (mobile number, email address, etc.);
  • Financial data (e.g. account information);
  • Online identifiers (e.g. cookie ID, IP addresses);
  • Location and traffic data;
  • Audio and video recordings;
  • Special categories of data (e.g. biometric data or information about your health).

3.2. Under what conditions do we process your data?

We treat your data confidentially and in accordance with the purposes defined in this privacy policy. We ensure that processing is transparent and proportionate.

If, in exceptional cases, we are unable to follow these principles, the data processing may still be lawful if there is a justification. Possible justifications include:

  • Your consent;
  • The performance of a contract or pre-contractual measures;
  • Our legitimate interests, provided your interests do not override them.

3.3. How can you revoke your consent?

If you have given us consent to process your personal data for specific purposes, we will process your data within the scope of that consent unless another legal basis applies.

You can revoke your consent at any time by sending an email to the address listed in the legal notice. Data processing that has already taken place remains unaffected.

3.4. In which cases may we share your data with third parties?

a. General principle
We may need to use the services of third parties or affiliated companies and commission them to process your data (so-called processors). Categories of recipients include in particular:

  • Accounting, fiduciary and auditing firms
  • Consulting firms (legal, tax, etc.)
  • IT service providers (web hosting, support, cloud services, web development, etc.)
  • Payment service providers
  • Providers of tracking, conversion, and advertising services

We ensure that these third parties and affiliated companies comply with data protection requirements and treat your personal data confidentially.

We may also be obliged to disclose your personal data to authorities.

b. Visiting our social media channels
Our website may contain links to our social media channels, which are clearly recognizable (typically through corresponding icons). If you click on such an icon, you will be redirected to the respective social media platform.

The social media providers will then know that you accessed their platform via our website. They may use this information for their own purposes. Please note that we have no knowledge of the content of the data transmitted or how it is used by the platform providers.

c. Transfers abroad
In the course of processing, your personal data may be transferred to companies abroad. These companies are obligated to the same level of data protection as we are. Transfers may take place worldwide.

If the level of data protection does not correspond to that of Switzerland, we conduct a prior risk assessment and contractually ensure equivalent protection (e.g., through the new EU Standard Contractual Clauses or other legally required safeguards). If the risk assessment is negative, we implement additional technical measures to protect your data.
You can access the EU Standard Contractual Clauses via the following link:
https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_de https://commission.europa.eu/publications/standard-contractual-clauses-controllers-and-processors-eueea_de

3.5. How long do we retain your data?

We store personal data only for as long as necessary to fulfill the purposes for which it was collected.

Data collected during your visit to our website is retained for twelve months. An exception applies to analytics and tracking data, which may be stored for a longer period.

Contract data is retained for longer, as we are legally required to do so. In particular, we must keep business communications, concluded contracts, and accounting records for up to 10 years. Once we no longer require this data for service delivery, it will be restricted and used only for accounting and tax purposes.

3.6. How do we protect your data?

We store your data securely and take all reasonable measures to protect it from loss, unauthorized access, misuse, or alteration.

Our contractors and employees who have access to your data are bound to comply with data protection laws. In certain cases, it may be necessary for us to forward your inquiries to affiliated companies. Even in such cases, your data will be treated confidentially.

We use the SSL (Secure Socket Layer) protocol on our website, combined with the highest level of encryption supported by your browser.

3.7 What rights do you have?

a. Right of access
You may request information at any time about the data we have stored about you. Please send your request together with proof of identity to info@offertenschweiz.ch.

You also have the right to receive your data in a commonly used file format if we process your data automatically, and if:

  • You have given your consent to the processing of this data; or
  • You have provided the data in connection with the conclusion or execution of a contract.


We may restrict or refuse to provide access or data release if doing so would conflict with our legal obligations, legitimate interests, public interests, or the interests of a third party.

Your request will be processed within the statutory response period of 30 days. However, this period may be extended due to high request volume, legal or technical reasons, or if we require further information from you. You will be informed of the extension in due time, at least in written form.

b. Deletion and Correction
You may request the deletion or correction of your data at any time. We may reject your request if legal regulations require us to retain the data for a longer or unchanged period, or if another legal basis opposes the request.

Please note that exercising your rights may, in some cases, conflict with contractual agreements and may affect the performance of the contract (e.g., early termination or cost implications).

c. Legal Recourse
If you are affected by the processing of personal data, you have the right to assert your rights through the courts or file a complaint with the competent supervisory authority.
In Switzerland, the competent authority is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch

3.8. Changes to the Privacy Policy

We may change this privacy policy at any time. Changes will be published at https://offertenschweiz.ch/. You will not be notified separately.

4. Specific Data Processing Operations

4.1. Provision of the Website and Creation of Log Files

What information do we collect and how do we use it?
When you visit https://offertenschweiz.ch/, certain data is automatically stored on our servers or on the servers of services and products we use and/or have installed. This is done for system administration, statistical analysis, security, or tracking purposes. These data may include:

  • the name of your internet service provider;
  • your IP address (possibly);
  • the version of your browser software;
  • the operating system of the device used to access the URL;
  • the date and time of access;
  • the website from which you accessed the URL;
  • the search terms you used to find the URL.


Why are we allowed to process this data?
These data cannot be linked to a specific individual, and they are not merged with other data sources. The storage of log files is necessary to ensure the functionality of the website and the security of our IT systems. This constitutes our legitimate interest.

How can you prevent data collection?
The data is stored only as long as necessary for the purpose for which it was collected. Accordingly, the data is deleted after each session ends. Storing log files is essential for the operation of the website; therefore, you have no option to object to this.

4.2. Google Ads

We use the service Google Ads on our website, an online advertising platform provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Ads enables us to display advertisements in Google search results and across the Google advertising network.

4.3. Google Ads Conversion Tracking

We use the online advertising program “Google Ads” and, within that framework, Conversion Tracking (visit action analysis). Google Ads Conversion Tracking is an analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

When you click on a Google ad, a cookie for conversion tracking is placed on your device. These cookies have a limited lifespan, do not contain personal data, and are not used to personally identify users. If you visit specific pages of our website and the cookie has not expired, Google and we can recognize that you clicked the ad and were redirected to that page.

The information collected via the conversion cookie is used to compile conversion statistics. We learn the total number of users who clicked on one of our ads and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information that could personally identify users.

You can prevent the storage of cookies by adjusting your browser settings accordingly. Please note that, in this case, you may not be able to fully use all functions of this website. Additionally, you will not be included in the conversion tracking statistics.

You can also disable personalized advertising in your Google ad settings. Instructions can be found at:
https://support.google.com/My-Ad-Center-Help/answer/12155764

4.4. Linkedin Ads

We use advertising services from LinkedIn on our website, a service provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”).

LinkedIn Ads allow us to run targeted advertising based on user interests and behavior. LinkedIn uses cookies and similar technologies to show ads based on your previous visits to our and other websites. This enables us to measure and optimize the effectiveness of our marketing campaigns.

The information collected through LinkedIn Ads is anonymous to us, meaning we do not receive any personal data about individual users. However, this data is stored and processed by LinkedIn and may be linked to your LinkedIn profile. LinkedIn may use this data for its own advertising purposes in accordance with its privacy policy.

If you are a LinkedIn member and are logged into your account while visiting our website, the data collected by LinkedIn Ads will be associated with your LinkedIn profile.

The use of LinkedIn Ads serves the purpose of analyzing and optimizing the effectiveness of our advertising efforts. The data processing is based on our legitimate interest in targeted advertising and the evaluation of its reach and efficiency.

4.5. Meta Ads

Our website uses Meta Ads, an online advertising service provided by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (formerly known as Facebook, Inc.). Meta Ads enables us to place targeted advertisements to draw users’ attention to our products or services.

When you visit our website, a cookie may be set on your device via Meta Ads, allowing an analysis of your use of the website. Meta can also track your user behavior across different websites and devices using this cookie and display personalized ads based on that behavior.

The data collected via the cookie is transmitted to and stored by Meta. These data may be linked to your Meta account (formerly Facebook account) and used for Meta’s own advertising purposes.

If you want to generally prevent cookies from being stored on your device, you can configure your browser to no longer accept cookies or to delete existing cookies. Disabling cookies may lead to some functions of our website no longer working properly.

For more information on how Meta handles user data, see Meta’s privacy policy: https://www.facebook.com/privacy/policy/.
If you do not want Meta to use your data for advertising, you can adjust your settings in your Meta account.

4.6. Microsoft Advertising

We use Microsoft Advertising on our website, an online advertising service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service allows us to place targeted advertisements promoting our products and services.

Microsoft Advertising uses cookies and similar technologies to collect data on the use of our website and the interaction with our ads. This data may include information such as IP address, browser type, visited pages, date and time of access, and reactions to ads.

The data collected through these cookies is used to measure the effectiveness of our ads, optimize our marketing strategies, and deliver targeted ads based on users’ interests.

4.7. TikTok Pixel

We use TikTok Pixel on our website, an analytics tool from TikTok Pte. Ltd., 1 Keong Saik Road, Singapore 089109, Singapore (“TikTok”). The TikTok Pixel allows us to track user behavior after they are redirected to our website by clicking on a TikTok ad. This helps us measure the effectiveness of TikTok advertising for statistical and market research purposes and optimize our advertising efforts.

The information collected by the pixel is anonymous to us, meaning we do not see any personal data of individual users. However, TikTok stores and processes this data in a way that allows it to be linked to user profiles, and TikTok may use this data for its own advertising purposes in accordance with its privacy policy.

If you are a TikTok member and are logged into your TikTok account while visiting our website, the data collected via the pixel will be linked to your TikTok account.

The use of the TikTok Pixel serves the purpose of analyzing and optimizing the effectiveness of our advertising campaigns. The data processing is based on our legitimate interest in targeted advertising and evaluating its impact and efficiency.

4.8. Google Analytics

We use Google Analytics on our website, a web analysis service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses so-called “cookies,” text files stored on your computer that enable an analysis of your use of the website.

The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA. If IP anonymization is activated on this website, your IP address will first be shortened by Google within EU member states or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by adjusting your browser settings; however, please note that doing so may prevent you from using all features of this website to the fullest extent. You can also prevent Google from collecting and processing the data generated by the cookie about your use of the website (including your IP address) by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.

4.9. Google Tag Manager

We use Google Tag Manager, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”), to manage website tags through an interface. Google Tag Manager itself (which implements the tags) is a cookie-less domain and does not process personal data. The service triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If deactivation has been set at the domain or cookie level, it remains effective for all tracking tags implemented via Google Tag Manager.

By using Google Tag Manager, scripts (so-called tags) can be automatically triggered on our website, and data from your browser can be transmitted to Google. This data may include your IP address, the browser you use, the subpages you visit on our website, and other interactions during your website session.

4.10. Google My Business

We use functions from Google My Business on our website, a service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google My Business allows businesses to manage their presence on Google, including Google Search and Google Maps, and interact with customers.

By visiting our website or interacting with our Google My Business entry, such as leaving reviews or asking questions, data—particularly your IP address and the content of your interactions—is transmitted to Google and stored on Google’s servers. These servers may be located in the USA or other countries.

Google uses this information to provide Google My Business services, facilitate user interaction with businesses, and provide us with reports and analyses regarding engagement and performance of our business profile.

4.11. YouTube

Our website includes videos from YouTube, a platform of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). When videos are displayed or when the play button is clicked, data—including your IP address and information about the browser you use—is transmitted to and stored on Google’s servers. This data is used to provide the video, monitor performance, and enhance the user experience.

If you are logged into your YouTube account, YouTube can associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

4.12. Complianz

We use the service “Complianz” on our website, provided by Really Simple Plugins, Keizersgracht 221, 1016 DV Amsterdam, Netherlands. Complianz is a tool that helps us generate cookie notices in compliance with data protection regulations and obtain user consent for the use of cookies and other tracking technologies as required by law.

With Complianz, we ensure that our website visitors are informed about cookie usage and have the option to give or refuse consent for specific categories of cookies. This allows users to actively choose which cookies they want to allow and which they don’t.

Complianz uses cookies to store users’ consent choices and preferences. These cookies do not store any personal data, only the decisions made by users.

Complianz places great importance on data protection and compliance with data privacy regulations. The data collected by Complianz is used solely to save cookie settings and is not shared with third parties.

4.13. WordPress

Our website is based on the WordPress platform, a content management system developed by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA. WordPress enables us to create, manage, and publish content.

When using our website, which is built on WordPress, various data—such as your IP address, date and time of access, and information about your browser—may be collected and stored. This data is primarily used for administrative purposes and to ensure the smooth operation of the website.

Certain WordPress features, such as comments or contact forms, may collect additional personal data if you choose to use them.

BrainBox Generatoren

BrainBox Generatoren is a service by BrainBox Solutions GmbH used to identify all data protection-relevant services on a website and assist in creating the privacy policy. No personal data is collected or processed in this process.

General Terms and Conditions (GTC)

1. Scope of Application

1.1. Scope of Use

These General Terms and Conditions (hereinafter “GTC”) govern all contracts and usage relationships between Galaxis Group GmbH, Rufacherstrasse 30, 4055 Basel (hereinafter “Operator”), and all natural or legal persons as well as legally capable partnerships (hereinafter “User”) who use the OffertenSchweiz.ch platform (hereinafter “Platform”) as requesters or providers.

1.2. Deviating Agreements

Deviating, supplementary, or conflicting terms and conditions of the User shall not apply unless the Operator has expressly and in writing agreed to their validity. A mere objection by the User to these GTC does not constitute acceptance of their own terms.

1.3. Definitions

A consumer within the meaning of these GTC is any natural person who uses the platform for purposes that are primarily attributable to private, non-commercial, or non-self-employed professional activities.
An entrepreneur within the meaning of these GTC is any natural or legal person or legally capable partnership who, when entering into a legal transaction, acts in the course of their commercial or self-employed professional activity.
A requester is a person who creates and submits a quotation request via the platform.
A provider is a person or company who maintains a service profile on the platform and is authorized to purchase quotation requests for a fee and subsequently submit individual offers.

2. Description of Services

2.1. Subject of the Platform

The OffertenSchweiz.ch platform is a digital matchmaking infrastructure operated by Galaxis Group GmbH. It allows requesters to submit specific quotation requests (“Request”) via a web-based form and enables providers to purchase the requester’s contact details for a fee in order to submit a corresponding offer (“Quotation”).

2.2. Request Creation and Submission

Requesters enter their project data (e.g., type of service, location, timeframe, budget) using an interactive online form. They always have the option to review and correct their entries before submission.
The request is submitted by clicking the “Submit Request” button. By submitting the request, the interested party declares, in a binding manner, that all information provided is complete and accurate to the best of their knowledge and belief.

2.3. Anonymized Pre-Check

Immediately after submission, the platform automatically creates an anonymized copy of the request in which all personal data (name, address, contact details) is obscured. This copy is stored in a secure area of the system for use in subsequent steps.
Providers never gain access to the original data of the requester before purchasing the contact details. The anonymized copy contains only non-identifying information such as type of service, location, and timeframe.
There is no manual or automatic content assessment of the request by the operator. Anonymization serves solely to protect the requester’s privacy until the point of data purchase.

2.4. Forwarding to Suitable Providers

During registration, providers define their service profiles (e.g., moving, painting, cleaning, etc.) by specifying the types of services they offer and the regions in Switzerland from which they wish to receive requests.
When a request is submitted, the system automatically checks which registered providers have listed the requested service in their profiles and whose regional preferences match the location of the request.
The platform then makes an anonymized summary of the request available to the relevant group of providers in their secure login area.
A maximum of three providers can purchase the full contact details of a single request. Once three providers have purchased a request, it is blocked for further purchases.
Requesters cannot influence the selection of providers; the entire provider-matching process is fully automated and involves no editorial review by the operator.

2.5. Purchase of Contact Details

After successful matching of the request with a provider’s profile, an anonymized summary of the request is displayed in the provider’s secure dashboard. This summary includes information about the type of service, location, and timeframe, but no personal data.
If the provider wishes to purchase the full contact details, they click “Buy Request.” By doing so, they place a binding order and initiate the purchase process.
Immediately after, the provider receives an order overview showing the net price, applicable VAT, and payment terms. Only after explicitly confirming this overview and completing the payment will the name, email address, and telephone number of the requester be released.
All payments are processed via an SSL-encrypted, PCI-compliant payment gateway provided by an external payment service (WorldLine). Credit card data is never stored or used by the operator.
Upon successful payment authorization, the system immediately provides the provider with a payment confirmation and a legally valid invoice in PDF format. These documents are available for download at any time in the provider dashboard.
The purchase of a request is final and binding. A refund will only be issued if the requester cancels the request for technical reasons before the contact data is released or if a verifiable system error prevents access to the data.
The operator may offer individual pricing models or package deals to different providers. Applicable conditions, discounts, and volume pricing are transparently displayed in the provider dashboard and form an integral part of the purchase offer.

2.6. Provision and Use of Contact Details

Immediately after successful payment authorization, the full contact details (name, email address, and phone number) are displayed to the provider in the secure dashboard. Data transmission occurs via an SSL-encrypted connection.
The provider is authorized to use the contact details solely for the purpose of creating and submitting an offer in connection with the specific request. Any other use or storage of the data requires the explicit consent of the requester.
The provider commits to complying with all data protection regulations (especially the GDPR and Swiss DSG) as well as professional obligations (e.g., confidentiality, banking secrecy, etc.).
Any transfer, disclosure, or sharing of contact details with third parties is prohibited and entitles OffertenSchweiz.ch to immediately suspend the provider without refund.

2.7. Contractual Relationship Between Requester and Provider

Once the requester receives an offer, an independent service contract is established between them and the respective provider. These direct contracts are governed solely by the agreed service scope, pricing, and payment terms between the parties and are neither part of nor the responsibility of the operator.
The operator does not act as an intermediary or trustee and assumes no liability for performance, defects, or disputes arising from the direct contracts. All claims related to such contracts must be addressed directly to the respective contractual partner.
If individual agreements are made between requester and provider (e.g., regarding cancellation terms, deadlines, special services, etc.), they apply only between those parties and have no effect on OffertenSchweiz.ch.

2.8. Quality Control and Feedback

After a service has been rendered, requesters have the opportunity to rate the provider using a 1-to-5-star scale and to leave optional written feedback. These ratings are published in the provider’s profile without any personal data and are included in an internal quality score system.
OffertenSchweiz.ch reserves the right to automatically and randomly check submitted ratings for unusual patterns (e.g., an unusually high number of identical ratings in a short time). If there is sufficient evidence of manipulation or violations, OffertenSchweiz.ch may remove the affected rating without prior notice. The affected requester will be informed and has 14 days to respond.
Repeated or particularly serious violations of the rating rules (e.g., proven false reviews or collusion) entitle OffertenSchweiz.ch to permanently suspend the requester’s account. In justified individual cases, removed ratings may be reviewed and restored upon request.

2.9. Limitation of Liability for Mediation

The operator is liable only for intent and gross negligence. Liability for slight negligence is excluded, unless essential contractual obligations have been breached.
OffertenSchweiz.ch offers no guarantee for the reachability of the requester, the completeness or accuracy of the contact data provided, or the actual use of services by the requester.
The operator accepts no liability for consequential damages, lost profits, or other indirect damages.
Requesters and providers indemnify the operator from all third-party claims arising from the use of the platform or from direct contracts.

2.10. Technical Development and Availability

OffertenSchweiz.ch reserves the right to change, expand, or discontinue features of the platform at any time. Changes are implemented as part of regular updates.
The operator makes reasonable efforts to schedule maintenance and upgrades outside peak hours (weekdays from 10 p.m. to 6 a.m.). Urgent security patches or emergency maintenance may be applied without prior notice. Failures due to force majeure, network outages, or DDoS attacks do not entitle users to compensation.

3. Prices and Payment Terms

3.1. Credit System

Before purchasing requests, providers maintain a credit account through the provider dashboard to make payments. Credited amounts are immediately available in real time for purchasing requests.
Top-ups can be made via TWINT, credit card (Visa, MasterCard), or PostFinance. All payment transactions are processed via an SSL-encrypted, PCI-compliant payment gateway from a certified provider; the operator does not store any sensitive payment data.
Before each purchase, the system automatically checks the available credit and deducts the required amount. A negative balance is not possible; providers can only buy a request if their balance fully covers the price.

3.2. Pricing Models and Price Calculation

The price per request depends on the category (e.g., moving, painting, cleaning, etc.), the geographic location, and the estimated project volume. Current prices, discount levels, or dynamic package offers (e.g., volume discounts) are displayed transparently in the provider dashboard and are an integral part of the purchase offer.

3.3. Price Reductions for Unsold Requests

If a request is not purchased within three calendar days of being published in the provider dashboard, its net price is automatically reduced by a discount set by the operator, but by at least 10%. The reduced price is activated from day 4 and shown in the “Open Requests” section.

3.4. Payment Process and Invoicing

The price for each request is immediately deducted from the provider’s credit balance.
Right after successful deduction, the system generates a payment confirmation and makes it available as a PDF invoice in the provider dashboard. The invoice includes the net amount, applicable VAT, and any discounts per 3.3.

3.5. Interest on Arrears and Dunning Fees

As payments are handled via a prepaid credit system and negative balances are not possible, no interest or late fees apply.

3.6. Credit Management and Expiration

Credit can only be used to purchase request leads. Refunds or withdrawals of unused credit are excluded.
Unused credit does not expire and remains available until fully used.

3.7. No Refunds and Verification Process

The purchase of a request is final and binding. Refunds are excluded, even if the provider cannot reach the requester or the requester does not respond.
Before contact data is released, each request must go through a mandatory verification process for the provided phone number. Immediately after clicking “Submit Request,” the requester receives a one-time code by SMS.
They must enter this code into the form to confirm the authenticity of the number. If this step is missed or the code is incorrect, the request is automatically rejected and not forwarded to the provider dashboard. Unverified or rejected requests are not offered for sale in the system, and in such cases no deduction from the credit account takes place.

4. Warranty, Liability and Indemnification

4.1. Warranty

The OffertenSchweiz.ch platform is provided by the operator “as is.” There is no guarantee beyond this for specific functionalities or uninterrupted availability.
The operator commits to making reasonable efforts to resolve reported technical issues upon written notification from the user, within the limits of personnel and technical resources. Further warranty claims, in particular rescission, reduction, or claims for damages, are excluded unless otherwise mandatorily provided by law.

4.2. Limitation of Liability

The operator’s liability is limited to intent and gross negligence. The operator assumes no liability for slight negligence.
In particular, the operator excludes all liability for indirect damages, lost profits, data loss, reputational harm, or other financial losses.
This limitation does not apply to mandatory liability under product liability law or in the case of personal injury, if legally required otherwise.

4.3. Disclaimer of Liability

The operator assumes no liability for any content or information submitted or uploaded by users on the platform, particularly not for its accuracy, completeness, or timeliness. The same applies to all information contained in offers, descriptions, or other user-generated content.
The operator is also not liable for the availability, accessibility, or technical functionality of the platform outside of scheduled maintenance or service windows. Failures or disruptions due to force majeure, war, civil unrest, government actions, hacker attacks, DDoS attacks, power or network outages, telecommunications failures, or malfunctions of third-party providers (e.g., internet providers, SMS gateways, payment processors) are not the responsibility of the operator.
Likewise, the operator excludes all liability for technical or content-related errors in automated communications (e.g., emails, SMS, push notifications), even if this results in missed deadlines or information loss.
Furthermore, the operator is not liable for damages arising from providers purchasing a request without concluding a contract with the requester, or for disputes between providers and requesters (e.g., regarding prices, services, scheduling, cancellations, warranty issues, etc.). All claims arising from the execution, non-performance, or defective performance of a direct contract between requester and provider must be resolved directly between those parties without the involvement of the operator and remain outside the responsibility of OffertenSchweiz.ch.
The operator is also not liable for indirect damages, consequential damages, lost profits, data loss, business interruptions, reputational harm, or other financial losses, regardless of the legal basis.
Finally, the operator accepts no liability for third-party claims resulting from copyright, trademark, or other intellectual property violations caused by user-submitted or transmitted content.

4.4. Limitation of Liability

Where the operator’s liability is not excluded under the above provisions, it is limited to damages that are typically foreseeable. Any further liability, regardless of legal grounds, is excluded.
This limitation of liability also applies equally to the operator’s legal representatives, corporate bodies, senior executives, and other agents. Any deviating or extended liability provisions in favor of third parties do not apply.

4.5. Indemnification and Hold Harmless Clause

Each user shall indemnify the operator, upon first written request, from all claims by third parties asserted against the operator due to content, actions, or omissions of the user in connection with the use of the platform. This specifically includes all costs of legal defense (attorneys’ fees, court costs, expert fees) as well as any compensation payments. If the user does not fulfill their indemnification obligation, the operator is entitled to satisfy all such claims at the user’s expense.

4.6. Statute of Limitations

Warranty claims against the operator expire one year after the user becomes aware — or should have become aware without gross negligence — of the defect, but no later than two years after the service was provided.
Claims for damages based on intentional or grossly negligent conduct by the operator expire five years from the date the claim arises. Statutory shorter limitation periods remain unaffected.

5. Data Protection & Information Obligations

5.1. Controller

The controller responsible for the processing of personal data in accordance with the General Data Protection Regulation (GDPR) and the Swiss Data Protection Act (DSG) is Galaxis Group GmbH, Rufacherstrasse 30, 4055 Basel (hereinafter “Operator”).

5.2. Principles of Data Processing

The operator processes data exclusively for the following purposes: initiating and facilitating quotation requests, conducting phone number verification (SMS code), handling payments via the credit account, and fulfilling statutory storage and documentation obligations.
The legal bases are Article 6(1) GDPR (consent, contract performance, legitimate interest) and the relevant provisions of the Swiss DSG.

5.3. Categories of Personal Data

The data collected includes in particular master data (name, email, phone number), contract and usage data (request contents, payment transactions, log files), as well as communication data (SMS verification, email correspondence).

5.4. Detailed Privacy Policy

All details regarding data processing, recipient entities, and storage duration can be found in our full privacy policy at: https://offertenschweiz.ch/datenschutz

6. Term and Termination

6.1. Duration of the Usage Relationship

The usage relationship between the operator and the provider is established for an indefinite period, beginning with the successful registration and activation of the provider account.

6.2. Termination by the Provider

The provider may terminate their provider account at any time with immediate effect and without giving reasons. Termination must be made in writing, preferably by email to support@offertenschweiz.ch. Upon receipt of the termination notice in the system, the provider’s account will be deactivated and access to the dashboard and all functions will be revoked.

6.3. Termination by the Operator

The operator is entitled to terminate or block the provider account without notice if the provider breaches essential contractual obligations (e.g., unauthorized disclosure of contact data, misuse of the verification process, violation of data protection requirements). A prior warning is not required.

6.4. Consequences of Termination

With the deactivation or deletion of the provider account, all rights to use the platform expire. Unused credit expires without refund, unless otherwise required by law. Contact data already purchased remains available in the dashboard until the time of termination; subsequent retention and deletion periods are governed by our privacy policy at https://offertenschweiz.ch/datenschutz.

6.5. Data Deletion

After permanent deletion of the account, personal data of the provider is automatically deleted or anonymized in accordance with the provisions of the privacy policy, unless longer retention is required by legal obligations (e.g., commercial or tax regulations).

7. Final Provisions

7.1. Amendment of the GTC

The operator reserves the right to amend these GTC at any time. Changes will be communicated to providers via email to their last known address or by notification in the provider dashboard at least 14 days before they take effect. If the provider does not object within this period, the changes shall be deemed accepted.

7.2. Severability Clause

If individual provisions of these GTC are or become invalid or unenforceable after the conclusion of the contract, the validity of the remaining provisions shall remain unaffected. The parties undertake to replace the invalid or unenforceable provision with one that is valid and enforceable and comes as close as possible to the intent of the original provision.

7.3. Governing Law

All legal relationships between the provider and the operator are governed exclusively by Swiss law.

7.4. Jurisdiction

The exclusive place of jurisdiction for all disputes arising from or in connection with these GTC is Basel (Switzerland).

7.5. Entry into Force

These GTC enter into force on July 1, 2025, and shall apply from that date to all newly concluded usage agreements. The same applies to all existing contracts, unless otherwise individually agreed.

Basel, July 1, 2025
Galaxis Group GmbH
Rufacherstrasse 30
4055 Basel
Switzerland