General Terms and Conditions (GTC)
1. Scope of Application
1.1. Scope of Use
These General Terms and Conditions (hereinafter “GTC”) govern all contracts and usage relationships between Galaxis Group GmbH, Rufacherstrasse 30, 4055 Basel (hereinafter “Operator”), and all natural or legal persons as well as legally capable partnerships (hereinafter “User”) who use the OffertenSchweiz.ch platform (hereinafter “Platform”) as requesters or providers.
1.2. Deviating Agreements
Deviating, supplementary, or conflicting terms and conditions of the User shall not apply unless the Operator has expressly and in writing agreed to their validity. A mere objection by the User to these GTC does not constitute acceptance of their own terms.
1.3. Definitions
A consumer within the meaning of these GTC is any natural person who uses the platform for purposes that are primarily attributable to private, non-commercial, or non-self-employed professional activities.
An entrepreneur within the meaning of these GTC is any natural or legal person or legally capable partnership who, when entering into a legal transaction, acts in the course of their commercial or self-employed professional activity.
A requester is a person who creates and submits a quotation request via the platform.
A provider is a person or company who maintains a service profile on the platform and is authorized to purchase quotation requests for a fee and subsequently submit individual offers.
2. Description of Services
2.1. Subject of the Platform
The OffertenSchweiz.ch platform is a digital matchmaking infrastructure operated by Galaxis Group GmbH. It allows requesters to submit specific quotation requests (“Request”) via a web-based form and enables providers to purchase the requester’s contact details for a fee in order to submit a corresponding offer (“Quotation”).
2.2. Request Creation and Submission
Requesters enter their project data (e.g., type of service, location, timeframe, budget) using an interactive online form. They always have the option to review and correct their entries before submission.
The request is submitted by clicking the “Submit Request” button. By doing so, the requester declares that all information provided is complete and accurate to the best of their knowledge and belief.
2.3. Anonymized Preliminary Review
Immediately after submission, the platform automatically creates an anonymized copy of the request in which all personal data (name, address, contact details) is obscured. This copy is stored in a secure area of the system for use in subsequent steps.
Providers never gain access to the original data of the requester before purchasing the contact details. The anonymized copy contains only non-identifying information such as type of service, location, and timeframe.
There is no manual or automatic content assessment of the request by the operator. Anonymization serves solely to protect the requester’s privacy until the point of data purchase.
2.4. Forwarding to Suitable Providers
During registration, providers define their service profiles (e.g., moving, painting, cleaning, etc.) by specifying the types of services they offer and the regions in Switzerland from which they wish to receive requests.
When a request is submitted, the system automatically checks which registered providers have listed the requested service in their profiles and whose regional preferences match the location of the request.
The platform then makes an anonymized summary of the request available to the relevant group of providers in their secure login area.
A maximum of three providers can purchase the full contact details of a single request. Once three providers have purchased a request, it is blocked for further purchases.
Requesters cannot influence the selection of providers; the entire provider-matching process is fully automated and involves no editorial review by the operator.
2.5. Purchase of Contact Details
After successful matching of the request with a provider’s profile, an anonymized summary of the request is displayed in the provider’s secure dashboard. This summary includes information about the type of service, location, and timeframe, but no personal data.
If the provider wishes to purchase the full contact details, they click “Buy Request.” By doing so, they place a binding order and initiate the purchase process.
Immediately after, the provider receives an order overview showing the net price, applicable VAT, and payment terms. Only after explicitly confirming this overview and completing the payment will the name, email address, and telephone number of the requester be released.
All payments are processed via an SSL-encrypted, PCI-compliant payment gateway provided by an external payment service (WorldLine). Credit card data is never stored or used by the operator.
Upon successful payment authorization, the system immediately provides the provider with a payment confirmation and a legally valid invoice in PDF format. These documents are available for download at any time in the provider dashboard.
The purchase of a request is final and binding. A refund will only be issued if the requester cancels the request for technical reasons before the contact data is released or if a verifiable system error prevents access to the data.
The operator may offer individual pricing models or package deals to different providers. Applicable conditions, discounts, and volume pricing are transparently displayed in the provider dashboard and form an integral part of the purchase offer.
2.6. Provision and Use of Contact Details
Immediately after successful payment authorization, the full contact details (name, email address, and phone number) are displayed to the provider in the secure dashboard. Data transmission occurs via an SSL-encrypted connection.
The provider is authorized to use the contact details solely for the purpose of creating and submitting an offer in connection with the specific request. Any other use or storage of the data requires the explicit consent of the requester.
The provider commits to complying with all data protection regulations (especially the GDPR and Swiss DSG) as well as professional obligations (e.g., confidentiality, banking secrecy, etc.).
Any transfer, disclosure, or sharing of contact details with third parties is prohibited and entitles OffertenSchweiz.ch to immediately suspend the provider without refund.
2.7. Contractual Relationship Between Requester and Provider
Once the requester receives an offer, an independent service contract is established between them and the respective provider. These direct contracts are governed solely by the agreed service scope, pricing, and payment terms between the parties and are neither part of nor the responsibility of the operator.
The operator does not act as an intermediary or trustee and assumes no liability for performance, defects, or disputes arising from the direct contracts. All claims related to such contracts must be addressed directly to the respective contractual partner.
If individual agreements are made between requester and provider (e.g., regarding cancellation terms, deadlines, special services, etc.), they apply only between those parties and have no effect on OffertenSchweiz.ch.
2.8. Quality Control and Feedback
After a service has been rendered, requesters have the opportunity to rate the provider using a 1-to-5-star scale and to leave optional written feedback. These ratings are published in the provider’s profile without any personal data and are included in an internal quality score system.
OffertenSchweiz.ch reserves the right to automatically and randomly check submitted ratings for unusual patterns (e.g., an unusually high number of identical ratings in a short time). If there is sufficient evidence of manipulation or violations, OffertenSchweiz.ch may remove the affected rating without prior notice. The affected requester will be informed and has 14 days to respond.
Repeated or particularly serious violations of the rating rules (e.g., proven false reviews or collusion) entitle OffertenSchweiz.ch to permanently suspend the requester’s account. In justified individual cases, removed ratings may be reviewed and restored upon request.
2.9. Limitation of Liability for Mediation
The operator is liable only for intent and gross negligence. Liability for slight negligence is excluded, unless essential contractual obligations have been breached.
OffertenSchweiz.ch offers no guarantee for the reachability of the requester, the completeness or accuracy of the contact data provided, or the actual use of services by the requester.
The operator accepts no liability for consequential damages, lost profits, or other indirect damages.
Requesters and providers indemnify the operator from all third-party claims arising from the use of the platform or from direct contracts.
2.10. Technical Development and Availability
OffertenSchweiz.ch reserves the right to change, expand, or discontinue features of the platform at any time. Changes are implemented as part of regular updates.
The operator makes reasonable efforts to schedule maintenance and upgrades outside peak hours (weekdays from 10 p.m. to 6 a.m.). Urgent security patches or emergency maintenance may be applied without prior notice. Failures due to force majeure, network outages, or DDoS attacks do not entitle users to compensation.
3. Prices and Payment Terms
3.1. Credit System
Before purchasing requests, providers maintain a credit account through the provider dashboard to make payments. Credited amounts are immediately available in real time for purchasing requests.
Top-ups can be made via TWINT, credit card (Visa, MasterCard), or PostFinance. All payment transactions are processed via an SSL-encrypted, PCI-compliant payment gateway from a certified provider; the operator does not store any sensitive payment data.
Before each purchase, the system automatically checks the available credit and deducts the required amount. A negative balance is not possible; providers can only buy a request if their balance fully covers the price.
3.2. Pricing Models and Price Calculation
The price per request depends on the category (e.g., moving, painting, cleaning, etc.), the geographic location, and the estimated project volume. Current prices, discount levels, or dynamic package offers (e.g., volume discounts) are displayed transparently in the provider dashboard and are an integral part of the purchase offer.
3.3. Price Reductions for Unsold Requests
If a request is not purchased within three calendar days of being published in the provider dashboard, its net price is automatically reduced by a discount set by the operator, but by at least 10%. The reduced price is activated from day 4 and shown in the “Open Requests” section.
3.4. Payment Process and Invoicing
The price for each request is immediately deducted from the provider’s credit balance.
Right after successful deduction, the system generates a payment confirmation and makes it available as a PDF invoice in the provider dashboard. The invoice includes the net amount, applicable VAT, and any discounts per 3.3.
3.5. Late Fees and Interest
As payments are handled via a prepaid credit system and negative balances are not possible, no interest or late fees apply.
3.6. Credit Management and Expiration
Credit can only be used to purchase request leads. Refunds or withdrawals of unused credit are excluded.
Unused credit does not expire and remains available until fully used.
3.7. No Refunds and Verification Process
The purchase of a request is final and binding. Refunds are excluded, even if the provider cannot reach the requester or the requester does not respond.
Before contact data is released, each request must go through a mandatory verification process for the provided phone number. Immediately after clicking “Submit Request,” the requester receives a one-time code by SMS.
They must enter this code into the form to confirm the authenticity of the number. If this step is missed or the code is incorrect, the request is automatically rejected and not forwarded to the provider dashboard.
Only successfully verified requests are made available for purchase. Rejected or unverified requests do not appear and are not charged.
4. Warranty, Liability and Indemnification
4.1. Warranty
The OffertenSchweiz.ch platform is provided by the operator “as is.” There is no guarantee beyond this for specific functionalities or uninterrupted availability.
The operator commits to making reasonable efforts to resolve reported technical issues upon written notification from the user, within the limits of personnel and technical resources. Further warranty claims — especially rescission, reduction, or compensation — are excluded unless legally mandatory.
4.2. Limitation of Liability
The operator’s liability is limited to intent and gross negligence. The operator assumes no liability for slight negligence.
In particular, the operator excludes all liability for indirect damages, lost profits, data loss, reputational harm, or other financial losses.
This limitation does not apply to mandatory liability under product liability law or in the case of personal injury, if legally required otherwise.
4.3. Disclaimer of Liability
The operator assumes no liability for any content or information submitted or uploaded by users on the platform, particularly not for its accuracy, completeness, or timeliness. The same applies to all information contained in offers, descriptions, or other user-generated content.
The operator is also not liable for the availability, accessibility, or technical functionality of the platform outside of scheduled maintenance or service windows. Failures or disruptions due to force majeure, war, civil unrest, government actions, hacker attacks, DDoS attacks, power or network outages, telecommunications failures, or malfunctions of third-party providers (e.g., internet providers, SMS gateways, payment processors) are not the responsibility of the operator.
Likewise, the operator excludes all liability for technical or content-related errors in automated communications (e.g., emails, SMS, push notifications), even if this results in missed deadlines or information loss.
Furthermore, the operator is not liable for damages arising from providers purchasing a request without concluding a contract with the requester, or for disputes between providers and requesters (e.g., regarding prices, services, scheduling, cancellations, warranty issues, etc.). All claims arising from the execution, non-performance, or defective performance of a direct contract between requester and provider must be resolved directly between those parties without the involvement of the operator and remain outside the responsibility of OffertenSchweiz.ch.
The operator is also not liable for indirect damages, consequential damages, lost profits, data loss, business interruptions, reputational harm, or other financial losses, regardless of the legal basis.
Finally, the operator accepts no liability for third-party claims resulting from copyright, trademark, or other intellectual property violations caused by user-submitted or transmitted content.
4.4. Limitation of Liability
Where the operator’s liability is not excluded under the above provisions, it is limited to damages that are typically foreseeable. Any further liability, regardless of legal grounds, is excluded.
This limitation of liability also applies equally to the operator’s legal representatives, corporate bodies, senior executives, and other agents. Any deviating or extended liability provisions in favor of third parties do not apply.
4.5. Indemnification and Hold Harmless Clause
Each user shall indemnify the operator upon first written request from any third-party claims arising from content, actions, or omissions related to their use of the platform.
This includes all costs of legal defense (attorney and court fees, expert opinions) and any compensation payments.
If the user fails to fulfill their indemnification obligation, the operator is entitled to settle such claims at the user’s expense.
4.6. Statute of Limitations
Warranty claims against the operator expire one year after the user becomes aware — or should have become aware without gross negligence — of the defect, but no later than two years after the service was provided.
Claims for damages based on intentional or grossly negligent conduct by the operator expire five years from the date the claim arises.
Statutory shorter limitation periods remain unaffected.
5. Data Protection & Information Obligations
5.1. Controller
The controller responsible for the processing of personal data in accordance with the General Data Protection Regulation (GDPR) and the Swiss Data Protection Act (DSG) is Galaxis Group GmbH, Rufacherstrasse 30, 4055 Basel (hereinafter “Operator”).
5.2. Principles of Data Processing
The operator processes data exclusively for the following purposes: initiating and facilitating quotation requests, conducting phone number verification (SMS code), handling payments via the credit account, and fulfilling statutory storage and documentation obligations.
The legal bases are Article 6(1) GDPR (consent, contract performance, legitimate interest) and the relevant provisions of the Swiss DSG.
5.3. Categories of Personal Data
The data collected includes in particular master data (name, email, phone number), contract and usage data (request contents, payment transactions, log files), as well as communication data (SMS verification, email correspondence).
5.4. Detailed Privacy Policy
All details regarding data processing, recipient entities, and storage duration can be found in our full privacy policy at: https://offertenschweiz.ch/datenschutz
6. Term and Termination
6.1. Duration of the Usage Relationship
The usage relationship between the operator and the provider is established for an indefinite period, beginning with the successful registration and activation of the provider account.
6.2. Termination by the Provider
The provider may terminate their provider account at any time with immediate effect and without giving reasons. Termination must be made in writing, preferably by email to support@offertenschweiz.ch. Upon receipt of the termination notice in the system, the provider’s account will be deactivated and access to the dashboard and all functions will be revoked.
6.3. Termination by the Operator
The operator is entitled to terminate or block the provider account without notice if the provider breaches essential contractual obligations (e.g., unauthorized disclosure of contact data, misuse of the verification process, violation of data protection requirements). A prior warning is not required.
6.4. Consequences of Termination
With the deactivation or deletion of the provider account, all rights to use the platform expire. Unused credit expires without refund, unless otherwise required by law. Contact data already purchased remains available in the dashboard until the time of termination; subsequent retention and deletion periods are governed by our privacy policy at https://offertenschweiz.ch/datenschutz.
6.5. Data Deletion
After permanent deletion of the account, personal data of the provider is automatically deleted or anonymized in accordance with the provisions of the privacy policy, unless longer retention is required by legal obligations (e.g., commercial or tax regulations).
7. Final Provisions
7.1. Amendment of the GTC
The operator reserves the right to amend these GTC at any time. Changes will be communicated to providers via email to their last known address or by notification in the provider dashboard at least 14 days before they take effect. If the provider does not object within this period, the changes shall be deemed accepted.
7.2. Severability Clause
If individual provisions of these GTC are or become invalid or unenforceable after the conclusion of the contract, the validity of the remaining provisions shall remain unaffected. The parties undertake to replace the invalid or unenforceable provision with one that is valid and enforceable and comes as close as possible to the intent of the original provision.
7.3. Governing Law
All legal relationships between the provider and the operator are governed exclusively by Swiss law.
7.4. Jurisdiction
The exclusive place of jurisdiction for all disputes arising from or in connection with these GTC is Basel (Switzerland).
7.5. Entry into Force
These GTC enter into force on July 1, 2025, and shall apply from that date to all newly concluded usage agreements. The same applies to all existing contracts, unless otherwise individually agreed.
Basel, July 1, 2025
Galaxis Group GmbH
Rufacherstrasse 30
4055 Basel
Switzerland